Work hard, be nice, eat tacos.
JUL / 2018

Patient journey mapping

What does the average patient experience look like? I mapped the journey using thousands of of qualitative data points and dozens of interviews, iterating through multiple versions and journey maps that span across entire office hallways.

Consumer engagement platform

Leverage Change's Intelligent Healthcare Network, Adobe Experience Cloud and Microsoft Azure to create a platform that can securely aggregate and activate various types of consumer information from several sources: electronic health records, registration systems, scheduling software, and billing applications.

Event notifications

Designing email and SMS notifications using Adobe Experience Manager from initial wireframes to high-fidelity designs.

In-field user research

Traveling across the country to conduct empathy interviews, meet with health systems, and synthesize learnings into journey maps.