Patient journey mapping
What does the average patient experience look like? I mapped the journey using thousands of of qualitative data points and dozens of interviews, iterating through multiple versions and journey maps that span across entire office hallways.
Consumer engagement platform
Leverage Change's Intelligent Healthcare Network, Adobe Experience Cloud and Microsoft Azure to create a platform that can securely aggregate and activate various types of consumer information from several sources: electronic health records, registration systems, scheduling software, and billing applications.
Designing email and SMS notifications using Adobe Experience Manager from initial wireframes to high-fidelity designs.
In-field user research
Traveling across the country to conduct empathy interviews, meet with health systems, and synthesize learnings into journey maps.