Patient journey mapping
What does the average patient experience look like? I mapped the journey using thousands of of qualitative data points and dozens of interviews, iterating through multiple versions and journey maps that span across entire office hallways.
Consumer engagement platform
Leveraging Change's Intelligent Healthcare Network, Adobe and Microsoft Azure to create a platform that can securely aggregate and activate various types of consumer information from several sources: electronic health records, registration systems, scheduling software, and billing applications.
Notifications + messages
Designing email and SMS messages using from initial wireframes to high-fidelity designs. Using best practices with regards to UX copywriting for healthcare messaging, design for accessibility, and focusing on primary actions.
In-field user research
Traveling across the country to conduct patient interviews, meet with health systems, and synthesize learnings into journey maps.