Tomorrow‘s rides, today.

Lyft

Interaction design
2018
Lyft’s open self-driving platform started bringing together the world’s best car manufacturers and technology companies in late 2017. While that iniative was being established, Lyft needed to fix existing UX challenges with their mobile apps.

I conducted research with daily riders and drivers to redesign the most painful intereactions with both mobile apps, significantly untouched since 2016. As of 2018, Lyft released a new version of their app, which suprisingly paralleled my own research and design efforts.

How can we upgrade the core interactions of the Lyft apps for speed and usability? How will users interact with self-driving vehicles?



Platforms
iOS, backseat touchscreen
Timeline
2 weeks, spec work
Role
Everything: design + strategy

The fastest ride request time possible


The faster you can book a ride, the more seamless the experience. So I designed the fastest booking experience ever—riders can request a ride in 15 seconds or less.

Prototype video ︎

Simplifying repetitive driver interactions


To help drivers stay focused on the road, I created new notification elements and refined the way users handle repetitive actions, like rating riders and starting new rides.