Mozio


Create an integrated user experience to book airport rides




Client: Mozio
Role: Product Designer
Tools: Sketch
Year: 2018

Mozio has a website and mobile app covering over 2,000 airports globally. Their software platform allows travel brands to sell airport transportation to their customers using white label API integrations. Users can compare and book any type of ground transportation from a metro ticket to black car service either through Mozio.com, their mobile app, or a partner website.

I addressed concerns from new users, by creating improved web and mobile designs, with the goal to increase usability. I focused my designs on improving the visual design for new users as Mozio’s platform grows. 

Case study and project files ︎










Outcomes




NPS +12


Change in score by applying user feedback to new mobile designs

“B+” usability score


System Usability Score of 88 for search results page

70% preferred


Percentage of users who preferred the new desktop homepage compared to the current design in a preference test