Outcomes



The goal of this 1 week sprint was to address multiple UX issues from new users by overhauling core visual design elements for web and creating a refined new mobile experience. If Mozio wants to create a platform for all kinds of airport transfers, they should focus on creating a seamless consumer experience with less clutter and faster booking.

NPS +12

Change in score by applying user feedback to new mobile designs



“A Grade” SUS

System Usability Score (88) for search results design (web)



70%

Percentage of users who prefer the new homepage compared to the current design in a preference test (web)