The goal of this 1 week sprint was to address multiple UX issues from new users by overhauling core visual design elements for web and creating a refined new mobile experience. If Mozio wants to create a platform for all kinds of airport transfers, they should focus on creating a seamless consumer experience with less clutter and faster booking.

NPS +12

Change in score by applying user feedback to new mobile designs

“A Grade” SUS

System Usability Score (88) for search results design (web)


Percentage of users who prefer the new homepage compared to the current design in a preference test (web)