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Simple Setup



Help customers when they need it most

A gamified appointment tool that empowers AT&T sales reps to schedule tech support appointments in-store. It helps customers utilize the most of their monthly $15 subscription.

Sales reps are relieved of technical troubleshooting and customers get assistance at home. Phone agents are better prepared for every call, and the company reduces churn on subscription rates. 



Year
2017
Platform
Web










Outcomes


10,000


Appointments scheduled during first 4 months of pilot

70%


Appointments kept during pilot program. Industry average is 50%

4-8 hours saved per week


Average weekly time savings for sales reps, after eliminating tech support in-store for premium customers