Service design
While at Asurion, I created a gamified appointment tool that helps customers utilize the most of their monthly $15 subscription by empowering sales reps to schedule tech support appointments. Sales reps are relieved of technical troubleshooting, customers get assistance at home, phone agents are better prepared for every call, and the company reduces churn on subscription rates.

Our challenge was to find ways of showcasing the support experience to existing customers, through design sprints, research, and constant iteration.