In 2018, the appointment tool launched nationwide in all 2,100 AT&T retail stores, engaging with over 14,000 sales reps—helping even more AT&T customers make the most of their premium support subscriptions.


Appointments scheduled during first 4 months of pilot


Of all appointments kept during pilot program

4-8 hours

Average weekly time savings for sales reps, after eliminating tech support in-store for premium customers