Outcomes


In 2018, the appointment tool launched nationwide in all 2,100 AT&T retail stores, engaging with over 14,000 sales reps—helping even more AT&T customers make the most of their premium support subscriptions.

10,000

Appointments scheduled during first 4 months of pilot



70%

Of all appointments kept during pilot program



4-8 hours

Average weekly time savings for sales reps, after eliminating tech support in-store for premium customers