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Turo: Claims Improvements



Make it easier to file a claim and stop fraud

The claims process at Turo is critical for hosts who have vehicles returned with damage. Research found that over 50% of hosts filed a claim with Turo in 2019 but were confused about protection coverage or required photos. In additiona, a minority of hosts on Turo either forget to upload photos, or try to get paid for an accident that never happened.

We made it easier to add photos to a claim, reduced time for our claims agents, and stopped fraud by requiring a payment method in case of fines to be applied.



Case study and project files (coming soon) ︎
Year
2019
Platform
iOS, Android, & Web











Outcomes

TBD


Reduction in fradulent claims

TBD


Time savings for claims agents, per claim

TBD


Estimated time savings for hosts, per claim



Case study and project files (coming soon) ︎