Lyft

UX Redesign

In 2018, Lyft needed to fix existing UX challenges with their mobile apps. I conducted research with daily riders and drivers to redesign the most painful interactions with both mobile apps, significantly untouched since the first version.

As of 2018, Lyft released a new version of their app, which surprisingly paralleled my own research and design efforts. Outcomes for my own designs when tested against the 2017 version:

  • 75-second average time savings to request a ride with new design

  • 92.7% average completion rate for new rider app without errors

  • 72 seconds average time to complete a tutorial and be ready to enter an autonomous vehicle for the first time

Contact me for more details →

 

UX Strategy
Research
UI Design
Usability testing

2018

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