Turo
Claims Calculator
When hosts on Turo have to get their vehicle repaired, who’s going to pay for it? The calculator helps hosts select the most financially beneficial outcome for repairing their car, reducing mental math and simplifying next steps.
The Claims Calculator successfully reduced costs for Turo by recommending hosts and guests to resolve their minor damage claims directly, in 90% of cases. Additional outcomes included:
Removing confusion for hosts in understanding their deductible
Recommending a best path forward when filing a claim
Increased usage of a tool for hosts and guests to work it out directly, without Turo’s involvement or resources
Credits
Final UI Designs: Carlos Baez
UX Strategy
UI Design
2020